According to industry experts, retail is on the rise
If the crowd at NRF 2017 was any indication, the retail industry isn’t dead—in fact, it’s thriving. What’s dead is retail that’s impersonal. Retail that’s for mass consumption. Retail that doesn’t cater to shopper demands. “Retailers that are succeeding in customer experience are ones that focus on more than just the buying process,” said David Dorf, VP of product strategy at Infor Retail.
From startups and robotics companies to tech giants and retail gurus, this year’s NRF conference was a hub of innovative solutions for the next generation of customer experiences. Watch the video to see why experts say the future of retail is brighter than ever.Tagged: cloud, CX, UX