Cocktail hour at the supermarket? A department store with no clothes? In the race to save stores, retailers are experimenting with all kinds of new formats. Here’s another reason experience matters.
Whether it’s at the ballpark, the mall, or on a mobile app, retailers need to understand that it’s a big playing field. If the fans aren’t happy, there isn’t much stopping them from choosing another team—here’s how to avoid striking out.
Amazon rocked the industry with its announced acquisition of Whole Foods Market. Here are five ways the deal could transform the retail industry.