Enterprise software for retail is at a crossroads. With so many unique issues facing the industry, from the call for omni-channel competence, to the game-changing impact of e-commerce, retailers are seeking solutions that will help them better serve their customers.
Guy Courtin, Vice President and Principal Analyst at Constellation Research, says that as a result of these changes, the retail industry will experience some major shifts over the coming months. From the growing importance of cross-channel inventory visibility, to the changing nature of last-mile fulfillment, to the upcoming reinvention of the store, Courtin believes that retail is on its way to becoming a more shopper-oriented, more technologically flexible industry. Here’s what he has to say:Tagged: retail, technology